At Melbourne Sports Physiotherapy, all of our services have the capacity to be claimed via your private health insurance (depending on your individual coverage). HICAPS facilities are available in the Essendon, North Melbourne and Blackburn South rooms.
A Referral is NOT required for Physiotherapy, Massage or Clinical Pilates services (except for Veteran's affairs patients)
We treat all Workcover and TAC claims (please call for specific details - we can invoice workcover and TAC directly for you!).
Veteran’s Affairs (DVA) and Medicare (Chronic Disease Management CDM) consultations are accepted for physiotherapy ( both requiring a GP referral).
We service all private health funds (BUPA, Medibank, HCF, HBA, NIB, AHF, etc.)
HCF members with extras and that are part of the 'More for Muscles' program receive One NO GAP Initial Consultation per calendar year. Please call your fund to confirm you are part of the 'More for Muscles' program, and notify us at the time of booking so we can arrange for seamless invoicing to make sure you don't have to pay any out of pocket for the initial appointment!
We know your time is precious, and so is ours. If you fail to attend an appointment or give notice of your non-attendance on the day of your consultation, a cancellation fee of 100% will be charged to your account. We are a busy clinic and have people waiting for appointments, so we appreciate a phone call if you are unable to attend or if you are running late to your appointment.
Please bring along any relevant scans and/or reports, imaging, Xrays etc, or referral letters you may have. Any intra-operative photos from any procedures you may have had are also very helpful to give us a more in-depth understanding of your condition. If you are coming to see us for a lower limb or lumbar spine issue, please bring your runners/sports shoes along for evaluation.
If you are attending the clinic under Workcover, TAC, Medicare Chronic Disease Management Plan or DVA please bring all associated documents.
We may need to expose your injured body part in order to correctly diagnose and treat you. Depending on the condition we are treating, will depend on how much clothing may need to be removed. If you have a lower limb problem, then shorts are appropriate. If you have a neck or shoulder problem, females please wear a singlet with small straps. You are able to change into your clothes prior to the consultation. We strive to maintain your modesty and comfort at all times.
We are very confident of the quality of our services, though we know that we can't cure every single person that attends the clinic. We strive to give you a firm diagnosis as early as possible. If we can't significantly improve your condition in 3 sessions, we will refer you to a GP, Sports Doctor, Orthopaedic Specialist or Consultant for their opinion. We know your health, time and finances are important, so we don't waste your time. We have an excellent referral network across Melbourne to help solve even the most stubborn and difficult conditions. Please contact the clinic if you have any questions.
If you have a query or question, please contact the clinic via phone. Due to medico-legal requirements, we do not give advice or diagnostic information via email. Your therapist may ask you to update them via email for a progress report to make sure you are getting the best possible outcomes.